Terms and conditions

Credit card payments in favor of BTS Group Italy S.r.L. are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

GENERAL CONDITIONS:

Cancellation/Variation: We reserve the right to cancel the trip without any penality in case of circumstances beyond our control. When we have to chance the program due to reasons beyond our control, an alternative visit will be proposed without variation to the paid rate.  

In the event of the cancelled reservation, the following fee will be applied:  
- UP TO 7 DAYS prior to arrival: NO CHARGE
- Between 6 and 3 days prior to arrival: 50% of the paid rate
- Less than 3 days prior to arrival: 100% of the paid rate